NFF Inc

Avaya Telecom Engineer

US-MD-Laurel
3 days ago
Job ID
2387
# Positions
1
Category
Other - Other

About NFF

Networking For Future, Inc. (NFF) is a technology firm offering Network Services and Software services to our clients. As a Certified Cisco Gold Partner, NFF provides: network assessments, integration and design; IP telephony; wireless and Information Security. Software services practice includes: Application Development; Content Management Integration and Large database/ Data warehouse integration services as well as Professionals Services. We differentiate ourselves as an organization that focuses on people, both our clients and our employees. We are committed to empowering our employees by creating an environment for growth, partnership, respect and creativity. For the second year in a row NFF was named one of Inc. magazines Fastest Growing Private Companies.

 

About this Position / Responsibilities

Address the needs of the programs IT Business unit and Call Centers in a timely and professional Manner.  Must maintain an excellent working relationship with the various department heads; must have the ability to communicate how new technology, upgrades, and bug fixes that face the IT business unit and Call Center.  Perform direct and remote hands-on administration on the Avaya phone systems using Communication Manager 6.3, Modular Messaging 5.2, and Call management System R16, Elite Multi Channel 6.3, Rightfax 10.5, System Manager 6.3 with Session manger 6.3, Verint Quality Monitoring V12, and Verint Data analytics V11.  Ability to work with vendors during adversity and work with timelines and project plans ensuring all vested parties issues are addressed timely, accurately, and in a professional manner.  During equipment outages ensure all impacted business units receive timely updates

 

Positions Duties:

  • Main liaison between call centers and IT department
  • On-site support for the Avaya Phone systems including various adjuncts
  • Administrator and support call center applications i.e. CMS, EMC, RightFax and Verint Quality Monitoring
  • Work with business units to ensure moves, adds, changes and unique request are provided to the business unit and IT Management in a time professional manner
  • Provide input and support for a technology roadmap that address the current and future needs of the business and IT regarding upgrades and implementation of new technology
  • Project Management
  • Change management experience

 

Qualifications

Qualifications:

 

  • 12 yrs experience with Avaya communications Manger to include legacy Definity version to CM version 6.3.
  • 12 yrs experience with Avaya Communications ACD
  • Expertise with Avaya Communications Call Vectoring
  • 12 yrs experience with Avaya Communications CentreVu CMS release 9-16
  • Expertise with Avaya communications Modular Messaging Voice Mail System Administration
  • Expertise with Avaya Communications Expert Agent Selection (EAS)
  • 12 yrs with Avaya Communications Site Administration 6.0
  • Expertise with Avaya Communications Automatic Route Selection (ARS) and Avaya Automatic Alternative Routing (AAR).
  • 10 yrs experience with Avaya Servers and Gateways (S8300, S8700, S8800, CM3 & CM5, G650, G450, G350. Etc.)
  • Expertise with TCP/IP
  • Expertise with VOIP to include H.323 and SIP
  • Expertise with Vera SMART (eCAS) Call accounting 10.1
  • Expertise with Avaya IP office hardware & Data componets
  • Expertise with Voice and Data Circuits T1.5, ISDN-PRI, DS1, DS3 and SONET

 

NFF Disclosures

NFF provides a competitive salary and benefits package including health insurance (medical, prescription, dental, and vision), life and disability insurance, PTO, paid holidays, 401 (k) match, Flexible Spending Accounts, Commuter benefits, and educational assistance. Please visit the careers page of our website (www.nffinc.com) for more details.


VOLUNTARY SELF-IDENTIFICATION FORM (CONFIDENTIAL)

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law. NFF is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations and affirmative action. In order to comply with these laws, we invite you to voluntarily self-identify your gender, race and ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information will be kept confidential and will only be used in accordance with the provisions of applicable laws, executive orders and regulations, including those that require the information to be summarized and reported to the federal government. When reported, data will not identify any specific individual. This information will not be shared with hiring managers, will be kept separate from your application data and will not affect any employment decisions.

 

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