• Healthcare Insurance Support Specialist - Sales and Retention support

    Location US-DC-Washington
    Posted Date 24 hours ago(24 hours ago)
    Job ID
    # Positions
    Customer Service/Support - Helpdesk
  • About NFF

    NFF is a Technology Solutions provider, specializing in Network Infrastructure, Data Center and Cloud, IT Security Collaboration and Mobility, and IoT Smart Connected Communities.   Our wide-range of solutions revolve around building more resilient, adaptive, and intelligent networks. In ad­dition to Network Assessments and Technology Design and Integration, we provide Software and Database solutions, as well as Staff Augmentation services.


    Incorporated in 1996, NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with, NetApp, Riverbed, Splunk, and many System Integrators.


    NFF is a SBA Designated Small Business Ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007. We have ranked in the top 5 IT providers to the Washington, DC government, ranked #59 on CRN Magazine’s “Fast Growth 100” list 2011 and ranked in Harvard Business School’s “Top 100 Inner City” list for the last 3 years.

    About this Position / Responsibilities

    This position functions as a point of escalation (Tier II) with the Sales and Retention team.  The selected individual will work directly with small businesses on new policy sales, policy renewal, and cancellation calls as well. The ideal candidate would have experience working in an environment where they would interact with clients and provide broker-type services to get them enrolled or keep them enrolled.





    This position requires experience working with health insurance (ACA) small business clients (regardless of state). 


    A Bachelor’s Degree in Business/Accounting/Economics; or an equivalent combination of education, training and experience is helpful.


    Experience with customer service, billing and invoicing inquiries, specifically related to health insurance is required.


    Exceptional verbal communication skills and customer service skills are required.


    Experience working with Brokers and General Agents helpful.


    Experience with billing research and account resolution, experience with small business (health insurance) and/or working with billing of physicians offices helpful.

    NFF Disclosures

    NFF provides a competitive salary and benefits package including health insurance (medical, prescription, dental, and vision), life and disability insurance, PTO, paid holidays, 401 (k) match, Flexible Spending Accounts, Commuter benefits, and educational assistance. Please visit the careers page of our website ( for more details.


    We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law. NFF is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations and affirmative action. In order to comply with these laws, we invite you to voluntarily self-identify your gender, race and ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information will be kept confidential and will only be used in accordance with the provisions of applicable laws, executive orders and regulations, including those that require the information to be summarized and reported to the federal government. When reported, data will not identify any specific individual. This information will not be shared with hiring managers, will be kept separate from your application data and will not affect any employment decisions.


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