• Technical Support Specialist

    Location US-DC
    Job ID
    # Positions
    Posted Date
    2 days ago(2/14/2020 3:02 PM)
    Help Desk
  • About NFF

    Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.


    NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.


    We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.

    About this Position / Responsibilities


    • Provide technical assistance to computer system users on a variety of issues.
    • Identifies, researches, and resolves technical problems.
    • Respond to telephone calls, emails and personnel requests for technical support.
    • Documents, tracks, and monitors the problem to ensure a timely resolution.
    • Has knowledge of commonly used concepts, practices, and procedures within a particular field.
    • Answers questions or resolves computer problems for clients in person, via telephone or from remote location.
    • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    • Provides service and preventive maintenance activities on terminals, printers, personal computers, requiring basic knowledge of electrical/mechanical principles and basic electronics.
    • Reads and comprehends technical service manuals and publications.
    • Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.
    • Able to diagnose and repair products by replacing worn or broken parts and making technical adjustments.
    • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
    • Strong communication and customer service skills.
    • Assists in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment.
    • Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
    • Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
    • Communicates accurate and useful status updates.
    • Manages and reports time spent on all work activities.
    • Ability to work in a team environment.
    • Minimum Education/Certification Requirements:
      Bachelor’s degree in Information Technology or related field or equivalent experience


    Desired Experience Required

    •  6-10 years of experience providing technical support to computer system users by telephone, email, etc.
    • 6-10 years of experience maintaining personal computers, systems and printers
    • 6-10 years of experience installing and troubleshooting computer operating systems and software
    • Bachelor’s degree in IT or related field or equivalent experience
    • Strong customer service skills

    NFF Disclosures

    NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

    • Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
    • STD, LTD, Supplemental life insurance and ADD&D
    • Comprehensive 401k plan
    • Paid Time Off

    NFF is an Equal Opportunity Employer.


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