Networking For Future, Inc. (NFF) is a Washington, DC-based company offering a performance-focused approach to delivering transformational IT, managed services, and smart technology solutions. Since 1996, NFF has delivered architecture, design implementation, professional support services, managed services, and hardware and software sales related to Network Infrastructure, Cybersecurity, Cloud and Data Center Solutions, Smart Technologies, Collaboration and Mobility, and Workforce Solutions.

In addition, NFF, an ISO 9001:2015 and ISO 27001:2022 certified company, is a Cisco Gold Integrator Partner, Splunk Partner, Arista Partner, Cohesity Partner, Apptega Partner, NetApp Gold Partner, VMware Enterprise Partner, Axis Communications, Signify Partner, Rapid7 Partner, Foresite Partner, Arctic Wolf Partner, Microsoft Certified Silver Partner, Dell Solution Provider Partner. NFF also holds GSA Schedule 47QTCA21D0047 and many other government contract vehicles.

• Provide complete, 1st-level NOC support of network and IT systems technologies as part of NFF’s managed services practice
• Monitor and respond to network and system hardware and software alerts
• Perform client specific actions, such as running scripts or commands on client-based systems and recording the output results to aid in issue diagnosis
• Interface with clients and vendor support to ensure proper escalation during outages or periods of degraded performance
• Troubleshoot network and system outage or performance issues
• Analyze network traffic to provide incident triage and/or root cause identification Utilize software and hardware tools to identify and diagnoses network and system faults and degraded performance
• Interface with managed services clients for communication of alerts, issue impact, and ongoing status of active incidents
• Utilize NFF and/or client specific ticketing tools for incident management, tracking and close out
• Assist with internal IT projects and support needs as part of Corporate Engineering Team

Required 

• Hands on experience with either Windows or Linux System Administration 
• Ability to work with customers to gather, analyze and validate reported network, system or application issues 
• Excellent written and oral communication skills and proven ability to collaborate effectively with technical and non-technical staff 
• Demonstrated experience in providing excellent customer service 
• Proficiency in Microsoft Office Suite products (Word, Excel, etc.)  
• Dedicated remote work/office environment, free of interruptions and distractions that would affect work performance.  In addition, background noise should be at a minimum and not interfere with customer, peer, or partner conference calls.  The designated workplace must be in a safe, healthy, professional, and secure manner free of recognized hazards 

Preferred 

• Associate level knowledge of Cisco enterprise solutions resulting from previous operational support or implementation experience in enterprise networks 
• Familiarity with network monitoring protocols and methods (SNMP, Syslog, NetFlow, etc.) 
• Bachelor’s or associate degree in computer science, engineering, or other technical discipline. 
• Expirience with Cyber Security tools & platform at an enterprise level.
• Microsoft Active Directory configuration and integration experience 
• Microsoft O365 Administration and Support 
• Microsoft InTune Administration and Support 
• Linux, PowerShell, Python, Ansible, Expect and other scripting and automation techniques 
• Technical Certifications in software development or any of the following vendors: 
• Microsoft 
• Cisco 
• NetApp 
• Riverbed 
• Splunk 
• VMware 

Team Values 

• Deliver Excellent Customer Service by Putting yourself in the Customer’s Shoes 
• Become Essential to your Peers and Customers by Providing Value in every action 
• Outperform yourself and others through a commitment to Constant Improvement 
• Take the Lead by presenting solutions, owning and then resolving issues 
• Set expectations by Calling your Shot and then see them through 

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer.

Important Notice: All NFF Inc communications come from @nffinc.com. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately.