Infrastructure Product Manager

Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff augmentation services.   Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).  

NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.

NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.

• Product Strategy & Roadmap
• Define and maintain the product roadmap for infrastructure services including data centers, cloud platforms, and network systems.
• Align infrastructure initiatives with academic, research, and administrative priorities.
• Stakeholder Collaboration
• Engage with internal stakeholders including IT operations, cybersecurity, academic departments, and research computing teams.
• Translate technical capabilities into business value and user-friendly service offerings.
• Lifecycle Management
• Manage the full lifecycle of infrastructure products from ideation to retirement.
• Monitor performance, capacity, and reliability metrics to guide improvements.
• Vendor & Technology Management
• Evaluate and manage relationships with infrastructure vendors and service providers.
• Stay current with emerging technologies and trends in enterprise IT infrastructure.
• Governance & Compliance
• Ensure infrastructure products comply with university policies, data governance standards, and regulatory requirements.
• Collaborate with cybersecurity teams to maintain secure and resilient systems.
• Budgeting & Resource Planning
• Develop and manage budgets for infrastructure projects and services.
• Optimize resource allocation across competing priorities.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
• 5+ years of experience in IT infrastructure, systems administration, or product management.
• Strong understanding of enterprise infrastructure technologies (e.g., virtualization, cloud computing, networking, storage).
• Knowledge of educational technologies that support teaching and learning, and dependencies on network and compute infrastructure. 
• Knowledge of research technology and dependencies on network and compute infrastructure. 
• Knowledge of consumer electronics and dependencies on network and compute infrastructure.
• Experience with IT service management frameworks (e.g., ITIL) and agile methodologies.
• PMP Certification.
• Excellent communication, analytical, and leadership skills.

Preferred Skills:

• Experience in higher education or public sector IT environments.
• Familiarity with hybrid cloud environments (e.g., AWS, Azure, VMware).
• Knowledge of infrastructure automation and monitoring tools.
• Understanding of accessibility, sustainability, and energy efficiency in IT infrastructure.

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer.

Important Notice: All NFF Inc communications come from @nffinc.com. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately.