Salesforce Release Manager

Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff augmentation services.   Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).  

NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.

NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.

Duties and Responsibilities:

• Develop solutions using Salesforce platform.
• Build and run custom demonstrations and deliver Proof of Concepts (POC) using Salesforce.
• Ensure the Salesforce.com technical design aligns to overall enterprise architecture and scales well.
• Develop and author technical business solutions, product presentations, and demonstrations.
• Work in cross-functional teams with a solution-focused mindset.
• Adherence to AccelerEd DevOps and change management process, including Attendance at daily scrum meetings.
• Documentation of processes, errors, and changes.
• Evaluation and installation of new Salesforce releases, including training and support.
• Maintenance of Service Cloud, including case management and omni-channel.
• Management of Salesforce roles, profiles, sharing rules, advanced flows, and groups.
• Development of Advanced Flow based automation including Screen flows, Auto launched Flows, and Omni-Channel flows.
• Optimization of Salesforce systems and products.
• Performance of database maintenance tasks and diagnostic tests.
• Workforce planning management and direction provided by the AccelerEd team.
• The Sr. Salesforce resources routine eight (8) hour work schedule shall accommodate AccelerEd’s normal business operating hours of 8:00 am to 6:00 pm ET
• Participation in 15-day AccelerEd Sprints with 2 days for planning, retrospective, and buffer time, and 13 working days to complete tasks.
• Complete 2 points per day per developer during sprints to track progress.
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)
•  3–5 years of experience in Salesforce release management, ideally across multiple Salesforce orgs
•  3–5 years of experience as a Salesforce Administrator or Developer
•  Hands-on experience with CI/CD pipeline management, preferably with Copado or similar tools
•  Practical experience with Salesforce deployments (change sets, ANT migration, Salesforce DX)
•  Familiarity with SDLC and Agile methodologies (sprints, scrums, backlog management)
•  Solid understanding of Salesforce best practices and functionality
• Salesforce Certified Administrator
• Copado Fundamentals I certification (Fundamentals II preferred.
• Salesforce Platform App Builder or Developer certification preferred.
• Experience with project management tools (e.g., Jira, Trello, ADO) preferred.
• Strong troubleshooting and problem-solving skills during release cycles preferred.
• Working knowledge of Salesforce architecture (sandboxes, production, metadata management)
• Experience with release automation and version control (Copado, Git, Jenkins, Bitbucket, SFDX)
• Ability to manage competing priorities and deadlines with attention to detail
• Strong collaboration and communication skills for cross-functional teamwork
• Proactive, organized, and committed to continuous improvement in release processes

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer.

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